top of page

Payments and Access Support Center

Need some help?

Popular questions: how to watch, paid but no access, login issue, streaming issues

How do I watch?

If you’ve already purchased your pass, just go to the same webpage where you made the purchase.


If you are not already logged in, click on the content you’ve purchased and log in using the email and password you’ve set up during registration.

If you purchased your pass via the Facebook, Google, or Twitter login buttons, make sure to use them now as well.


If you haven’t purchased a pass yet, go to the content website, click on the content you want to watch, log in or sign up, and proceed to make your purchase.


Tried the above but still have issues?



Login issue.

Make sure you are using the same email and password you set up during registration and payment.

This will be the email on which you’ve received the registration and/or payment confirmation.

If you originally logged in via the Facebook, Google, or Twitter login buttons, make sure to use them now as well.


Also, make sure you are logging in on the same website where you made your purchase.


If you are sure you are using the correct email and are on the right page, try resetting your password. See Password reset. for details.


Tried the above but still have issues?


Password reset.

  1. Click on the content you want to watch.

  2. On the Login screen, click Forgot password?.

  3. Enter your email and click RESET.
    Make sure you enter the correct email.

  4. A new window will pop up. Leave it open.

  5. Check your email. You will receive a password reset token. If you don’t see it in your Inbox, make sure to check your Spam and Trash folders.

  6. Enter the token in the first field of the window that popped up previously.

  7. Enter your new password in the second and third field.

  8. Click SET.

Email change.

You can’t change your account’s email once you’ve registered, but we can still help you out.

Just create a new account, make a new payment, and let us know about it. We will make sure to refund your original payment.

Make sure to share with us both the old and the new email address so that we can locate your old account.


Tried the above but still have issues?



Account deletion.

  1. Log into your account.

  2. In the bottom-right corner of the screen, you will see your Account button. Click it.*

  3. Click on My Details.

  4. Click Delete account.

  5. Confirm by clicking DELETE.


*If you don’t see the Account button in the bottom-right, look for a Profile, My Account or similar button in the navigation menu of the webpage, usually at the top right. From there, the steps should be the same.

Watching on another device.

You can enjoy your content on a PC, laptop, tablet, phone, or a supported Smart TV regardless of where you’ve made your purchase originally.

In regards to watching on multiple devices at the same time, this will vary between different content publishers.

To find out these details for the specific content you’ve purchased, please contact us directly via the content-issue-related contact info provided on the content website.


First choose your question above.

bottom of page